Payments and Insurance

Billing Questions

For any questions regarding billing from UCF Student Health Services, please contact our Business Office at 407-823-4252. Any outstanding charges greater than 14 days could delay registration for classes, or even graduation. After 14 days, an invoice will be mailed to the patient’s permanent mailing address.

Pre-Register Your Insurance

To expedite insurance billing, please complete the Insurance Registration form so UCF Student Health Services can verify your insurance as active and add the information to your Electronic Health Record. Patients should bring a copy of the front and back of any insurance cards (including prescription cards), as well as photo ID, to any appointments.

The health fee (included in tuition) entitles students to unlimited primary care visits at the Health Center without a co-pay or deductible and provides discounts on diagnostic tests, various medical procedures and medications. When charges occur, students can elect to have us file a claim with their insurance company on their behalf.

There is no guarantee that claims will be paid by your insurance company and the patient will be responsible for any balance.

Though not required to access our services, the university and UCF Student Health Services strongly encourage all students to carry some form of health insurance coverage.

Insurance Participation

UCF Student Health Services primary care providers are in-network participants for Florida Blue (formerly BlueCross/Blue Shield) PPO & Blue Options plans, United Healthcare, AvMED, Aetna, and Cigna PPO plans.

We are not Medicare or Medicaid providers. Therefore, prescriptions and certain services may not be covered under these programs at the Health Center.

Student Health Insurance Plan

Open enrollment for the UCF-endorsed student health insurance plan is held at the beginning of each fall semester. New students starting in either the spring or summer semesters have their own open enrollment period. Contact our Insurance Office at 407.823.1649 for specific deadline dates.

After the open enrollment period students may only enroll if they: 1) Experience a qualifying life event, such as being dropped from a parent’s insurance as a result of age; 2) Lose insurance coverage as a result of a parent or guardian being laid off; or 3) During annual enrollment each Fall.

Benefits for 2017-18 plan will be available as early as June 1st.


The health fee covers patient financial responsibility associated with most Health Center Primary Care office visits (for example, when a medical provider evaluates a sick patient but does not order any tests, procedures or prescriptions). Additional charges apply for specialty services, materials such as x-rays, bloodwork and other laboratory services. Students have the option to pay out of pocket or use their health insurance. Payment can be made online, at the Cashier desk, over the phone by calling 407-823-0526, or checks can be mailed to our mailing address.

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